AVONDALE & HOLME HALL

                                                  PATIENT SURVEY RESULTS 2012  

The Practice has recently completed the first of a new patient survey at both Avondale & Holme Hall Surgery sites.  This is the first of this style and will be used as a benchmark for improvement and to compare our performance year on year. The results will be published on our website www.avondaleroaddoctors.co.uk for our patients to view and comment. 

The results will be used as a basis to identify and plan training for staff and GPs. It will also be shared with the Patient Group to ensure appropriate action plans are in place in response to the results, ensuring that we are focussed on achieving improvements for our patients. 

All patient’s comments and feedback to the survey results are welcomed and appreciated.  

 SURVEY’S 

Patients were surveyed during a 3 week period in February 2012. 

 Copies of the questionnaires have been used to provide the results of the survey, providing you with the opportunity to view the questions and responses.  There are two types of survey:   

•  1.  Surgery Questionnaire  

 A generalized survey, gleaning patient’s opinions and perceptions. 

• 2.  GP & Nurse Questionnaire

 A survey that focus’s on clinical care and management of your health. 

Numbers:

 In total 1,100 questionnaires were issued to patients with a response received from549;   Approximately 50% . 

The numbers of questionnaires issued varied for each of the surveys: 

Of the 300 issued for the  Surgery Survey 88 were returned.   29%

Of the 350 issued for the  GP’s  Survey 176 were returned.     50%

Of the 450 issued  for the Nursing Team Survey 285 were returned.  63%                 

Surgery Survey Results : 

88 patients returned this survey; responses received from both Avondale and Holme Hall patients. 

  47 from Avondale     

41 from Holme Hall

 The content of the questionnaire and the responses received are as follows:  

Q1.        How do you normally book your appointments to see the Doctor at the                 Surgery? Please tick all boxes that apply 

 Q2.         Which of the following methods would you prefer to use to book an       appointment at the Surgery? Please tick all boxes that apply 

 Q3.         In the past 6 months how easy have you found the following?                Please tick all boxes that apply 

 Q4.         In the past 6 months, have you tried to book ahead for an appointment with a                 Doctor? Please tick all boxes that apply 

Q5.         Last time you tried, were you able to get an appointment with a Doctor more                than 2 weekdays in advance? Please tick all boxes that apply 

Q6.         How satisfied are you with the opening hours at the Surgery?                Please tick all boxes that apply 

Q7.         As far as you know is the surgery open… Please tick all boxes that apply 

Q8.         Would you like the Surgery open at additional times? Please tick all boxes that apply 

 Q9.         In general, how satisfied are you with the care you get at the Surgery?Please tick all boxes that apply 

 Q10.       How helpful do you find the receptionists at the Surgery?                Please tick all boxes that apply 

Q11.       Did you feel you were treated with respect and dignity while you were in the Surgery? Please tick all boxes that apply 

Q12.       How would you rate how well the Doctors and Nurses work together?                Please tick all boxes that apply 

Q13.       How would you rate the care you received? Please tick all boxes that apply 

 Q14.       In the past 12 months, have you ever been put off going to see a Dr because the opening times at the Surgery are inconvenient for you? Please tick all boxes that apply 

 Q15.       Would you recommend the Surgery to someone who has just moved to your localarea? Please tick all boxes that apply 

 Q16.       Are you male or female? Please tick the box that applies 

 Q17.       How old are you? Please tick the box that applies 

GP SURVEY RESULTS: 

176 Patients returned this questionnaire;  from both Avondale & Holme Hall Surgery sites. The content of the questionnaire and the responses are detailed as follows:  

Doctor’s Name:   ALL GP’S                 Tick one box in answer to each question        

Overall, how satisfied were you with the Doctor you saw                                         

O  Very Satisfied   O Fairly Satisfied       O Not Really Satisfied      O Not at all Satisfied  158                          3                                      0                                  0  

NURSING TEAM SURVEY

RESULTS: 285 Patients returned this questionnaire;  from both Avondale & Holme Hall Surgery sites. 

The content of the questionnaire and the responses are detailed as follows:  

Nurse’s Name :    Full Nursing Team      Tick one box in answer to each question        

 Overall, how satisfied were you with the Nurse you saw                                            

O  Very Satisfied             O Fairly Satisfied             O Not Really Satisfied      O Not at all Satisfied 256                                          0                                  0                                 0