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PATIENT SURVEY RESULTS
Written by Jan Buxton   
Thursday, 24 June 2010

AVONDALE & HOLME HALL

                                                  PATIENT SURVEY RESULTS 2012  

The Practice has recently completed the first of a new patient survey at both Avondale & Holme Hall Surgery sites.  This is the first of this style and will be used as a benchmark for improvement and to compare our performance year on year. The results will be published on our website www.avondaleroaddoctors.co.uk for our patients to view and comment. 

The results will be used as a basis to identify and plan training for staff and GPs. It will also be shared with the Patient Group to ensure appropriate action plans are in place in response to the results, ensuring that we are focussed on achieving improvements for our patients. 

All patient’s comments and feedback to the survey results are welcomed and appreciated.  

 SURVEY’S 

Patients were surveyed during a 3 week period in February 2012. 

 Copies of the questionnaires have been used to provide the results of the survey, providing you with the opportunity to view the questions and responses.  There are two types of survey:   

  •  1.  Surgery Questionnaire  

 A generalized survey, gleaning patient’s opinions and perceptions. 

 

  • 2.  GP & Nurse Questionnaire

 A survey that focus’s on clinical care and management of your health. 

Numbers:

 In total 1,100 questionnaires were issued to patients with a response received from549;   Approximately 50% . 

The numbers of questionnaires issued varied for each of the surveys: 

Of the 300 issued for the  Surgery Survey 88 were returned.   29%

Of the 350 issued for the  GP’s  Survey 176 were returned.     50%

Of the 450 issued  for the Nursing Team Survey 285 were returned.  63%                 

Surgery Survey Results : 

88 patients returned this survey; responses received from both Avondale and Holme Hall patients. 

  47 from Avondale     

41 from Holme Hall

 The content of the questionnaire and the responses received are as follows:  

Q1.        How do you normally book your appointments to see the Doctor at the                 Surgery? Please tick all boxes that apply 

In Person34
By Phone78
By Fax0
Online4
Digital TV0
Doesn’t apply0

 Q2.         Which of the following methods would you prefer to use to book an       appointment at the Surgery? Please tick all boxes that apply 

E mail2
By Phone75
By Fax0
In Person32
On line1
No Preference5

 

 Q3.         In the past 6 months how easy have you found the following?                Please tick all boxes that apply 

  Haven’t triedVery easyFairly easyNot very easyNot at all easyDon’t know
Getting through on the phone419391680
Speaking to a Doctor on the Phone172018405
Speaking to a Nurse on the phone221713109
Obtaining results by phone142415127

 

 Q4.         In the past 6 months, have you tried to book ahead for an appointment with a                 Doctor? Please tick all boxes that apply 

Yes65
No22
Can’t remember2

     

Q5.         Last time you tried, were you able to get an appointment with a Doctor more                than 2 weekdays in advance? Please tick all boxes that apply 

Yes35
No35
Can’t remember11

  

Q6.         How satisfied are you with the opening hours at the Surgery?                Please tick all boxes that apply 

Very53
Fairly28
Neither satisfied nor dissatisfied3
Quite satisfied3
Very dissatisfied2
Don’t know opening hours0

  

Q7.         As far as you know is the surgery open… Please tick all boxes that apply 

 YesNoSometimesDon’t know
Before 8am?2841514
At lunchtime?2434314
After 6.30pm?1631817
On Saturdays?357413
On Sundays?061010

 

Q8.         Would you like the Surgery open at additional times? Please tick all boxes that apply 

Yes39
No48

 

 Q9.         In general, how satisfied are you with the care you get at the Surgery?Please tick all boxes that apply 

Very79
Fairly16
Neither satisfied nor dissatisfied0
Quite dissatisfied1
Very dissatisfied0

 

 Q10.       How helpful do you find the receptionists at the Surgery?                Please tick all boxes that apply 

Very92
Fairly8
Not Very0
Not at all0

     

Q11.       Did you feel you were treated with respect and dignity while you were in the Surgery? Please tick all boxes that apply 

Yes85
No0

 

Q12.       How would you rate how well the Doctors and Nurses work together?                Please tick all boxes that apply 

Excellent37
Very good32
Good17
Fair0
Poor0

 

Q13.       How would you rate the care you received? Please tick all boxes that apply 

Excellent47
Very good31
Good8
Fair0
Poor0

 

 Q14.       In the past 12 months, have you ever been put off going to see a Dr because the opening times at the Surgery are inconvenient for you? Please tick all boxes that apply 

Yes8
No80

 

 Q15.       Would you recommend the Surgery to someone who has just moved to your localarea? Please tick all boxes that apply 

Yes78
Might7
Not Sure1
Probably not0
Definitely not0
Don’t know0

 

 Q16.       Are you male or female? Please tick the box that applies 

Male34
Female53

 

 Q17.       How old are you? Please tick the box that applies 

Under 18155 – 6423
18 – 24165 – 7424
25 – 34375 – 849
35 - 44585 and over3
45 - 5417

 

 

GP SURVEY RESULTS: 

176 Patients returned this questionnaire;  from both Avondale & Holme Hall Surgery sites. The content of the questionnaire and the responses are detailed as follows:  

Doctor’s Name:   ALL GP’S                 Tick one box in answer to each question        

 Yes, definitelyYes, to some extentNot reallyDefinitely notDoes not apply
Was the Doctor polite and considerate?1751000
Did the Doctor listen to what you had to say?1741000
Did the Doctor give you enough opportunity to ask questions?1724000
Did the Doctor answer all your questions?1722001
Did the Doctor explain things in a way you could understand?1740001
 Are you involved as much as you want to be in the decisions about your care and treatment? 1636 112
Did you have confidence in the Doctor?1714000
Did the Doctor respect your views?1722001
If the Doctor examined you, did he or she:  Ask your permission? 11411058
If the Doctor examined you, did he or she:  Respect your privacy and dignity?110 10063
By the end of the consultation did you feel better able to understand and or / manage your condition and you care?1656004

Overall, how satisfied were you with the Doctor you saw                                         

O  Very Satisfied   Fairly Satisfied       O Not Really Satisfied      O Not at all Satisfied  158                          3                                      0                                  0  

NURSING TEAM SURVEY

RESULTS: 285 Patients returned this questionnaire;  from both Avondale & Holme Hall Surgery sites. 

The content of the questionnaire and the responses are detailed as follows:  

Nurse’s Name :    Full Nursing Team      Tick one box in answer to each question        

 Yes, definitelyYes, to some extentNot reallyDefinitely notDoes not apply
Was the Nurse polite and considerate?2841000
Did the Nurse listen to what you had to say?2850000
Did the Nurse give you enough opportunity to ask questions?2822000
Did the Nurse answer all your questions?2753006
Did the Nurse explain things in a way you could understand?2774004
 Are you involved as much as you want to be in the decisions about your care and treatment? 26463010
Did you have confidence in the Nurse?2820001
Did the Nurse respect your views?2732009
If the Nurse examined you, did she:  Ask your permission? 169200112
If the Nurse examined you, did she:  Respect your privacy and dignity?  162200111
By the end of the consultation did you feel better able to understand and or / manage your condition and you care?25341024

 Overall, how satisfied were you with the Nurse you saw                                            

O  Very Satisfied             O Fairly Satisfied             O Not Really Satisfied      O Not at all Satisfied 256                                          0                                  0                                 0                  

 

Last Updated ( Wednesday, 13 March 2013 )
 
Avondale & Holme Hall Surgeries
Written by Web Master   
Saturday, 12 June 2004

Partners

  •  Dr Anthony Ainsworth
 

MA (Cantab) MB ChB DCH DRCOG MRCGP (1980)

  •  Dr Mark Blagden
 MB ChB (Leeds) (1983)
  •  Dr Martin Andrew
 MA MB ChB MRCGP (Sheffield) (1983)

     Dr Cathryn Worthington

  MB ChB (Liverpool) (1990)
  •  Dr J Ali
  MBBS 1996 nMRCGP (2009)
     Kate Chilton 

 

Partner/Practice Director MSc Management 2004

 

 Associate Doctors
  
  •  Dr Sarah Leckenby
  MB ChB (Sheffield 2001) DRCOG(2006) MRCGP (2006)
  • Dr Shantha Tyler
  MB BS 1973 University of London
   Dr Anna Allaway  MB ChB 2005 University of Sheffield
 Practice Nursing Team
  

Community Matron Team

  Lorraine Yates
   Pat Mellor
   Marion Glazier
 Primary Care Nurses (Practice)  Jayne Gordon
   Julia Hurrell
   Sharon Dinham
   Donna Walters
   
 Primary Care Nurses (District)  Carly Needham
   Jennie Lindsey
   Julie Taylor
   Sue Dawes
   Debra Dujon
Health Care Assistants  Linda Bamford
   Lyn Williams
   Wendy Brooks
   Clare Needham
   
 Phlebotomist  Caroline Simmonds

 

  Angela Mandir
   
  
   
   
 Midwife  Julie Bowling
   
 Citizens Advice Bureau Office  Andrew Wood

 

  
   
      
       
       
       

     

     

     

     

     

     

     

     

     

     

    Last Updated ( Tuesday, 16 October 2012 )
     
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